Welcome to the IT Helpdesk Ticketing System

IT Helpdesk is only for Skynet staff to raise tickets for IT issues.
Non Skynet-Staff tickets will not be entertained.

In order to streamline support requests and better serve you,
Skynet IT Department has utilized a support ticket system.
Every support request is assigned a unique ticket number which you can use to track the progress and responses online.
For your reference, we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Need a step by step guideline to create a ticket? Click the link below:
http://www.skynet.com.my/ithelpdesk

Featured Knowledge Base Articles

IT Form

IT Requisition Form

Fill in this form to request for IT item below RM200. Contact the IT Department to obtain the price of the item. Submit the form to the IT Department ...

IT CAPEX Form

Download the IT form and submit a ticket under the Help Topic "Parts/Hardware Request" to request for CAPEX.

IT Handover/Movement Form

Filled up this form to declare any asset handover/movement

IT Change Request Form (For System)

Any request to make changes in a system must be using the IT Change Request Form.

IT Form 2

IT Repair Request Form

Any request to repair the IT Asset must submit with the IT Repair Request Form. Please stick this form on your IT Asset.

IT Asset Loan Form

Filled up this form for IT asset loan application request

IT Guidelines

How to Use The IT Helpdesk

Tutorial on how to register a user account, reset a password and create a ticket.

How to Access Skynet Email Using Webmail

Instead of accessing email using Outlook/Thunderbird, staff also can access by using a web browser.

How to Remote Other PC Using AnyDesk

Tutorial on how to use AnyDesk software to remote other PC/Laptop.

IT SOP

IT SOP for Skynet Staff

A procedure created for Skynet Staff related to IT matters.

Procedure to Request for Online Meeting

A procedure created for employee to request for Online Meeting

SCS Form

SCS User Access Form

Steps to request for SCS Credentials: 1. Download the SCS User Access Form. 2. Tick on the necessary permission access only. 3. Submit by ...

Staff Resignation Handover Checklist

HR-F-39(1) Staff Resignation Handover Checklist

Checklist of items to handover upon resignation, to be filled by HOD/PIC. Email to [email protected]

Welcome to the IT Helpdesk Ticketing System

Featured Knowledge Base Articles

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